Carefully, You should read the terms and conditions from Lumise. By purchasing, download you agree to our terms and condition. If you do not agree to this terms we won't take it personally, but please do not use our product.
1. Who we will do support.
We help and support who has bought Lumise from Envato market.
We answer any pre-buy-questions who has bought or had not bought Lumise.
2. What we will do support.
We help customers solve problems / issues ( functionality ) that we advertise and not working in the customer's side
We help customers do importing sample datas
We help customers start using the basic steps of Lumise
We help customers update Lumise to newest version
3. Support Time
Support requests are being processed on business days from 8:00 to 18:00 / Monday -> Satuday ( GMT +7 )
4. Where Can You Get a Support
We spent most priority to help in our help center http://help.lumise.com. Please, make sure that you’ve studied the Lumise document manual and referred to the knowledgebase before submitting a support ticket. We cannot take any responsibility for damages caused by crucial information leaks.
The method Live-Support, chat and work with us via skype is only for paid-services
Please do not forget that all our products and services are provided “as is” without warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Refund claims can be satisfied only if the Product is not as described, or is broken or is corrupt. The deadline for a Buyer making any refund claim is 30 calendar days after purchase and this claim must be made to Envato Support: http://themeforest.net/support
Please note that Envato will verify the validity of the claim before a refund is approved.